Studio Policies

Sense Pilates is dedicated to providing a safe and high-quality environment for wellness and exercise. We reserve the right to refuse service to anyone at any time to maintain this standard. For the health and safety of our clients, all class reservations must be made through the Sense Pilates App or website.

Age Requirement

• The minimum age to attend class is 14 with parental consent required on the liability waiver.

Parking

• Parking is available directly in front of and behind the studio; both areas are pay-to-park by scanning a QR code. Additionally, there is a four-story garage that offers free parking located between Talbot’s and Barnes & Noble, across the street. You can find parking in the nearby neighborhood—access the studio’s front entrance via the opening by Cocody. Valet parking is also available during certain hours of the day for added convenience.

Lockers/ Bathroom

• Our studio includes two handicap accessible restrooms and secure lockers for personal items.

Late Policy

• We offer a 5-minute grace period for class entry. Please note, entry is not permitted and loss of credit will result if you arrive after 4 minutes and 59 seconds.

Instructor Schedule Changes

• Instructor and class schedules are subject to change; please refer to our app or website for the latest updates.

Cancellation / No-show Policy

• We enforce a strict twelve (12) hour cancellation policy. Late cancellations or no-shows will result in the forfeiture of the class credit.

Waitlist

• Waitlist options are available for classes that reach full capacity.  
• You are responsible for all classes or sessions you are added to from the waitlist – the twelve (12) hour cancellation policy still applies! If you no longer want a spot in the class, please be sure to change or cancel at least twelve (12) hours prior to the class start time. If you are added to the class and fail to remove yourself, you will be subject to our late cancellation and no-show policies. 
• The waitlist will close three (3) hours prior to the class start time. You will not be automatically added after that point.  
• Please make sure you are subscribed to class confirmation emails from us to receive waitlist notifications! 

Membership Termination

• To cancel your membership, please provide notice thirty (30) days prior to the billing date. Be aware that special promotional rates may not be reinstated upon rejoining.

Injuries

• Clients with injuries should inform their instructor upon arrival to discuss any necessary safety precautions or modifications for the session.

Return Policy

• All sales of classes, memberships, and retail items, are final. No refunds or exchanges are available once a purchase is made.

Session Length

• All Pilates sessions are forty-five (45) minutes long. 
• All Body Roll sessions are forty-five (45) minutes long.

Lost Property

• The studio is not responsible for lost or stolen items. Please contact us promptly if you believe you have left something behind.

Phone / Content Policy

• To ensure privacy and focus, phone use is prohibited during classes. Recording is not allowed at any time to protect the privacy of all clients and members. Photos and videos may be taken before or after the full 45-minute session has concluded. Please be mindful of others in the background.

Grip Socks

• For your safety and hygiene, grip socks are required.

Waiver of Liability

• All clients are required to sign a Waiver of Liability and Informed Consent Release prior to any session or taking any class at the Studio. 

Discrimination

• We strictly enforce a zero-tolerance policy for discrimination and harassment. All related complaints are taken very seriously and addressed immediately to ensure a respectful environment.