Studio Policies

Age Requirement

The minimum age to attend class is 14 with parental consent required on the liability waiver.

Late Policy

We recommend arriving 10 minutes early to get settled and make the most of your class. Out of respect for everyone’s time and safety, late entry is not permitted after a 5-minute grace period. Doors will be locked once the grace period ends.

Class Cancellation & No-Show Policy

All classes must be canceled at least 12 hours prior to the scheduled start time. Cancellations made within 12 hours and no-shows will incur a penalty, as follows:

• Intro offers, a la carte sessions, and class packs: class credit will be forfeited and a $20 fee will be automatically charged to the card on file
• Memberships: class credit will be forfeited
• Private Sessions: class credit will be forfeited
• All other bookings: class credit will be forfeited and a $20 fee will be automatically charged to the card on file

Late entry after the grace period is not permitted. By booking a class, you agree to these terms. There are no exceptions to this policy.

Instructor Schedule Changes

Instructor and class schedules are subject to change; please refer to our app or website for the latest updates.

Waitlist

Waitlist is available for full classes. If a spot becomes available, you may be automatically added.

If added from the waitlist, you are responsible for the reservation and the 12-hour cancellation policy applies. Failure to cancel in time will result in applicable penalties.

The waitlist closes 3 hours prior to class start time. No automatic adds will occur after this time.

Please ensure notifications are enabled to receive waitlist updates.

Membership Termination

Memberships require a 3-month minimum commitment and cannot be canceled, downgraded, or frozen before this period is complete. A minimum 30-day notice is required to cancel.

If less than 30 days’ notice is given, the membership will renew one final time and remain active through that final billing cycle.

Freezes

We get that life happens! To freeze your membership, please email us at least 7 days in advance with the exact dates and length you want to freeze. It’s the client’s responsibility to provide these details – no exceptions.

• Freezes up to one month are free; longer freezes have a $50 fee. Any request beyond thirty (30) days within the same membership year will incur a $50 fee – regardless of the length of the freeze. When you unfreeze, you’ll keep the same time and credits you had left.
• Example: If you paused with 14 days and 4 credits remaining, you’ll have 14 days and 4 credits to use when you return before your billing renews.
• Please note: If you get billed before your freeze is confirmed, we cannot refund it – all sales are final.
  

Injuries

Clients with injuries should inform their instructor upon arrival to discuss any necessary safety precautions or modifications for the session.

Return Policy

All sales of classes, memberships, event tickets, and retail items, are final. No refunds or exchanges are available once a purchase is made.

Session Length

• All Pilates sessions are forty-five (55) minutes long.
• All Body Roll sessions are forty-five (60) minutes long.
  

Lost Property

The studio is not responsible for lost or stolen items. Please contact us promptly if you believe you have left something behind.

Phone / Content Policy

To ensure privacy and focus, phone use is prohibited during classes. Recording is not allowed at any time to protect the privacy of all clients and members. Photos and videos may be taken before or after the full 55-minute session has concluded. Please be mindful of others in the background.

Grip Socks

For your safety and hygiene, grip socks are required for all classes. If you arrive without grip socks and the grace period has passed, entry may be denied. No exceptions.

Studio Amenities

Our studio features two restrooms and personal enclosed shelving for your belongings. Amenities also include curated product offerings for clients and members, along with additional in-studio comforts.

Student Membership Policy

Preferred student pricing is available on select membership tiers for qualifying students.

A valid, unexpired student ID must be presented in person prior to activation. Sense Pilates reserves the right to re-verify student status at any time and revoke student pricing if eligibility cannot be confirmed or the program is modified/discontinued.

If student pricing is removed, membership will convert to standard pricing for the applicable tier on the next billing cycle.

Waiver of Liability

All clients are required to sign a Waiver of Liability and Informed Consent Release prior to any session or taking any class at the Studio.

Discrimination

We strictly enforce a zero-tolerance policy for discrimination and harassment. All related complaints are taken very seriously and addressed immediately to ensure a respectful environment.