FAQ

How do I sign up?

  • To reserve a spot, download the Sense Pilates app or visit our website. You will need to create an account to proceed with your registration. 
  • For more information on private 1-1 or private group sessions, please email us at info@sensepilates.com

Where do I park?

  • Parking is available in front of and behind the studio. Both areas are pay-to-park via QR code. Valet service is also available during select hours.
  • If those spots are full, we recommend the 4 story parking garage across the street, located between Talbots and Barnes & Noble. The garage consistently has free, ample parking.
  • You may also park in the nearby neighborhood — you can access our front entrance through the walkway by Cocody.

Click for Directions

What time should I arrive for class?

Please arrive 10 minutes early to your session for a tour of the studio and to get set up on your machine. We do not offer a grace period for first-time visitors, so it’s important to arrive ahead of time!

Can I attend as a beginner?

Yes — our classes and instructors accommodate all levels, including beginners. If you’d like extra guidance before joining a group class, you’re welcome to schedule a one-on-one private session first.

What should I wear? Do I need to bring anything?

  • We recommend wearing fitted, comfortable activewear that allows you to move freely. For safety and hygiene, grip socks are required for all classes — if you don’t have a pair, we sell men’s and women’s styles in studio.

  • You don’t need to bring anything else. We have a small selection of essentials available in the bathroom, and water and beverages are available for purchase.

What if I have to cancel my session?

We have a 12-hour cancellation policy. To avoid penalties, please cancel at least 12 hours before your scheduled session using our app or website. Email is not a valid form of cancellation for group classes or Body Roll sessions.

 

Cancellations made within 12 hours will result in a penalty:

  • Memberships and private sessions: class/session credit will be forfeited
  • All other bookings (intro offers, a la carte, class packs): class credit will be forfeited and a $20 fee will be automatically charged to the card on file

 

How often should I roll?

Aim for 1-2 sessions weekly, adjusting as necessary based on your body’s needs and your overall exercise routine.

What should I wear to my body roll session?

We recommend wearing fitted activewear and regular socks to your body roll sessions. Ensure your clothing does not have zippers or buttons. All jewelry must be removed and hair must be securely tied back in a bun or an updo before the session begins. No exceptions.

Body Roll: Before and After care

Pre-Care

  • Stay hydrated before your session.
  • Wear fitted activewear (no jewelry or loose items).
  • Tie back long hair, no exceptions.
  • Eat a light snack if needed — avoid heavy meals right before.

Post-Care

  • Drink water after your session.
  • Temporary skin warmth or redness can occur.
  • Resume normal activities as you feel comfortable.

 

Waitlist information

Waitlist is available for full classes. If a spot becomes available, you may be automatically added.

 

If added from the waitlist, you are responsible for the reservation and the 12-hour cancellation policy applies. Failure to cancel in time will result in applicable penalties.

 

The waitlist closes 3 hours prior to class start time. No automatic adds will occur after this time.

 

Please ensure notifications are enabled to receive waitlist updates.