FAQ + POLICIES
Have Questions? We’ve Got You Covered. Our FAQ section covers everything from how to get ready for your first class, what to expect when you arrive, and other helpful tips to make your experience seamless. Still need help? We’re here for you. Reach out through any of our contact options to get in touch!
EMAIL US: info@sensepilates.com | TEXT / CALL US: 346-232-1299
FAQ
How do I sign up?
- To reserve a spot, download the Sense Pilates app or visit our website. You will need to create an account to proceed with your registration.
- For more information on private 1-1 or private group sessions, please email us at info@sensepilates.com
Where do I park?
Parking is available directly in front of and behind the studio; both areas are pay-to-park by scanning a QR code. Valet parking is also available during certain hours of the day for added convenience. Additionally, there is a four-story garage located between Talbot’s and Barnes & Noble, across the street. While ground-level parking near the studio may be limited during peak hours, the garage consistently offers free ample parking spaces. For further options, you can find parking in the nearby neighborhood—access the studio’s front entrance via the opening by Cocody.
Click for Directions
What time should I arrive for class?
QPlease arrive 10 minutes early to your session for a tour of the studio and to get set up on your machine. We do not offer a grace period for first-time visitors, so it’s important to arrive ahead of time!
Can I attend as a beginner?
Yes. If you’re new to Pilates or need a refresher, consider starting with our Foundations Group Class. This class is offered once a week, perfect for those looking to become acquainted with the reformer before progressing to our signature classes. If the timing doesn’t suit your schedule, don’t worry! Our instructors are trained in providing modifications or advancements for each exercise, accommodating all levels of experience and fitness needs.
What should I wear? Do I need to bring anything?
- We recommend wearing comfortable yet fitted attire to facilitate free movement and allow our instructors to make any necessary adjustments.
- For safety and sanitary reasons, grip socks are required for every class. Forgot to bring a pair? No worries—grip socks are available for purchase in our studio’s retail section. You can also buy them in advance through our app, and we’ll have them ready for you when you arrive.
- We offer a selection of drinks, electrolytes, and bottled water for sale in the studio.
Waitlist information
- Our classes are limited to 10 for personalized attention and tend to fill up quickly. If a class is full, you can join the waitlist. Should you be moved from the waitlist to the class, you’ll receive an email and or text confirmation— make sure you’ve opted in for class alerts!
- If you are added to a class from the waitlist within the 12-hour window before the class starts, the standard cancellation/no-show policy will be applied. Please attend the class to avoid being marked as a ‘no-show’. You can check your position on the waitlist by logging into your Sense Pilates account and navigating to ‘My Classes.’
- To avoid the late cancellation penalty, please remove yourself from the waitlist at least 12 hours before the class if you no longer need a spot. The waitlist automatically adds members to classes up to 3 hours before they start.
- There is no penalty for not securing a spot from the waitlist or for removing yourself from the waitlist before the 12-hour window.
What if I have to cancel?
To establish fairness and respect for all our clients, Sense Pilates enforces a strict 12-hour cancellation policy. To avoid penalties, please cancel your class before the 12-hour window. If you cancel within the 12-hour window or no-show you will forfeit the class credit. You can cancel classes easily via our app or website.
First Time Client & Intro Offers: Cancel at least 12 hours before class to avoid fees. Cancellations within 12 hours are considered a LATE CANCEL and will incur a $20 fee. NO-SHOWS will be charged $35.
How often should you roll?
Aim for 1-2 sessions weekly, adjusting as necessary based on your body’s needs and your overall exercise routine.
What should I wear to my body roll session?
Please wear fitted activewear to your sessions. Ensure your clothing does not have zippers or buttons. All jewelry must be removed before the session begins. We recommend wearing socks, and please have your hair securely tied back in a bun or an updo.
Body Roll: Before and After care
We recommend drinking plenty of water before and after your session to activate your lymphatic system.
Studio Policies
Sense Pilates is dedicated to providing a safe and high-quality environment for wellness and exercise. We reserve the right to refuse service to anyone at any time to maintain this standard. For the health and safety of our clients, all class reservations must be made through the Sense Pilates App or website.
Age Requirement
The minimum age to attend class is 14 with parental consent required on the liability waiver.
Parking
Parking is available directly in front of and behind the studio; both areas are pay-to-park by scanning a QR code. Additionally, there is a four-story garage that offers free parking located between Talbot’s and Barnes & Noble, across the street. You can find parking in the nearby neighborhood—access the studio’s front entrance via the opening by Cocody. Valet parking is also available during certain hours of the day for added convenience.
Lockers/ Bathroom
Our studio includes two restrooms and secure lockers for personal items.
Late Policy
We offer a 5-minute grace period for class entry. Please note, entry is not permitted and loss of credit will result if you arrive after 4 minutes and 59 seconds.
Instructor Schedule Changes
Instructor and class schedules are subject to change; please refer to our app or website for the latest updates.
Cancellation & No-show Policy
At Sense Pilates, we value your time and commitment and ask that you extend the same courtesy to our instructors and fellow clients.
- Cancellations: You may cancel any class reservation at least 12 hours before the class start time with no penalty. The class credit will remain on your account for future use.
- Late Cancellations: If you cancel within 12 hours of the class start time, it will be considered a late cancel. All clients will forfeit their session credit, except those on a First Time Client or Intro Offer—these clients will be charged a $20 fee but retain the credit.
- No-Shows: Failure to attend a booked class without canceling will be considered a no-show. All clients will forfeit their session credit, except First Time and Intro Offer clients, who will be charged a $35 fee but keep the credit.
- Grace Policy for Monthly Membership Holders: Clients on a Monthly Membership are eligible for one (1) waived Late Cancel or No Show penalty per calendar year. To redeem this grace, the member must email info@sensepilates.com within 24 hours of the missed session. The grace is not applied automatically.
Waitlist
- Waitlist options are available for classes that reach full capacity.
- You are responsible for all classes or sessions you are added to from the waitlist – the twelve (12) hour cancellation policy still applies! If you no longer want a spot in the class, please be sure to change or cancel at least twelve (12) hours prior to the class start time. If you are added to the class and fail to remove yourself, you will be subject to our late cancellation and no-show policies.
- The waitlist will close three (3) hours prior to the class start time. You will not be automatically added after that point.
- Please make sure you are subscribed to class confirmation emails from us to receive waitlist notifications!
Membership Termination and freezes
Each Studio Member may receive a complimentary pause once per calendar year, up to a maximum of thirty (30) day, by submitting a membership pause request at least seven (7) days in advance of the requested pause date.
Requests can be completed by sending an email to info@sensepilates.com. Any request beyond thirty (30) days within the same membership year will incur a $50 fee – regardless of the length of the freeze.
Injuries
Clients with injuries should inform their instructor upon arrival to discuss any necessary safety precautions or modifications for the session.
Return Policy
All sales of classes, memberships, and retail items, are final. No refunds or exchanges are available once a purchase is made.
Session Length
- All Pilates sessions are forty-five (45) minutes long.
- All Body Roll sessions are forty-five (45) minutes long.
Lost Property
The studio is not responsible for lost or stolen items. Please contact us promptly if you believe you have left something behind.
Phone / Content Policy
To ensure privacy and focus, phone use is prohibited during classes. Recording is not allowed at any time to protect the privacy of all clients and members. Photos and videos may be taken before or after the full 45-minute session has concluded. Please be mindful of others in the background.
Grip Socks
For your safety and hygiene, grip socks are required.
Waiver of Liability
All clients are required to sign a Waiver of Liability and Informed Consent Release prior to any session or taking any class at the Studio.
Discrimination
We strictly enforce a zero-tolerance policy for discrimination and harassment. All related complaints are taken very seriously and addressed immediately to ensure a respectful environment.